Frequently Asked Questions
 

1)	Are these returnable?
2)	What is the guarantee/warranty on the glasses?
3)	What happens when the arms pop off?
4)	What happens when the arm comes out of the hinge?
5)	Why don't they stay straight on my face?
6)	What are the glasses made out of?
7)	Do they offer UV protection?
8)	What is the difference between Compact 1 and Compact 2?

1) Are these returnable? Yes. This is our Return/exchange procedure: 1.) Notify us of your return via mail, email or telephone. Be sure to include your name, order number, date of receipt and reason for return. 2.) Place the glasses into the protective case (including all packaging) 3.) Return glasses via a traceable shipping method (UPS) or insured parcel post. 4.) Upon receipt of your return, Per Annum will refund or credit your purchase price**. If you wish to exchange for glasses in a different style, we will charge or credit you for any difference in the purchase price. **Product must be returned in resalable condition for full credit to be issued. This includes glasses, carrying case and all original packaging. Partial or no credit will be issued at our discretion should product show signs of being worn, scratched or abused. Shipping charges are not refundable. Back to the top 2) What is the guarantee/warranty on the glasses? 30 DAY GUARANTEE - If you have purchased Nannini glasses from Per Annum within the last 30 days and are not 100% satisfied, simply follow our Return/Exchange procedure found in answer #1. QUALITY ASSURANCE - Per Annum, Inc. guarantees the quality of all Nannini Eyewear against manufacturing defects. All glasses go through a quality control inspection before leaving our facility. However, if you should receive defective or damaged merchandise, please follow the return procedure found in answer #1. Upon verification of the damage, Per Annum will replace the damaged/defective glasses at our cost. LIMITED LIFETIME WARRANTY* If a manufacturing defect should occur after 30 day guarantee has expired, follow the return procedure in answer #1. Upon verification of the damage, Per Annum will replace the damaged/defective glasses. *This warranty does not include normal wear and tear. Lenses that have been scratched by keys in your pocket and frames that have been sat upon are not covered by the warranty. Back to the top 3) What happens when the arms pop off? Simply pop it back on. Because of the patented pivoting arm hinge, instead of breaking, the arm hinge pops off. If you have more than one pair you can custom design your own pair, by changing the arms. Back to the top 4) What happens when the arm comes out of the hinge? There are two component parts to the arm. If they should come apart, they are designed to pop back together. The components are very resilient, so don't be afraid to be forceful. Use very firm pressure to push each component into the other until they snap back into place--first on the small hinge and arm, and then between the lens frame and the hinge/arm combo. Back to the top 5) Why don't they stay straight on my face? Because of the patented hinges that allow the glasses to fold flat, they have no catches to keep the arms locked in a wearable position. Because of this they will sometimes be crooked if they are knocked while on the face or put on incorrectly. To avoid this, we recommend the following: With two hands, open the glasses to the wearable position Always use two hands to put on the glasses Wear them high on the nose. The further back they are, the better they stay in place Back to the top 6) What are the glasses made out of? The lenses and frames are made of METHACRYLATE This material will not yellow or corrode It is one of the most durable thermoplastics It absorbs 100% of Ultraviolet rays The temples/arms are made out of TROGAMID CX7323 which is a microcrystalline special polyamide which: is extraordinarily resistant can tolerate very high and very low temperatures Back to the top 7) Do they offer UV protection? Yes! Metharcrylate absorbs 100% of UV rays. All Nannini Flat Specs offer 100% UV protectiion, even the plain readers! Back to the top 8) What is the difference between Compact 1 and Compact 2? The difference between Compact 1 and Compact 2 is that Compact 1 is a very geometric/rectangular shaped lens without a rim. Where as the Compact 2 is a slightly rounded rectangle with a rim at the bottom of the lens. The size of the lenses are virtually identical (Compact 2 has lenses that are approximately 1/8" larger than Compact 1). Back to the top