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These policies apply to purchases made through Per Annum,
Inc.
via the internet sites www.perannum.com and www.flatspecs.com, as well as through our phone/mailorder department.
We at Per Annum, Inc. rely on customer feedback when making decisions that affect the design and content of our products.
If at any time you wish to offer thoughts, concerns or suggestions, please don't hesitate to Contact Us.
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30 DAY GUARANTEE - If you have purchased products from Per Annum or FlatSpecs.com within the last 30 days and are not 100% satisfied, simply follow our Return/Exchange procedure found below. Please note that all discontinued, clearance and personalized items, as well as handmade-to-order products such as Raika and Graphic Image, are non-returnable.
QUALITY ASSURANCE - Per Annum guarantees the quality of all our products against manufacturing defects. If you should receive defective or damaged merchandise, please follow the return procedure below within 30 days. Upon verification of the damage, Per Annum will replace the damaged/defective product or provide a refund.
LIMITED LIFETIME WARRANTY*
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If a manufacturing defect should occur after the 30-day guarantee has expired, follow the return procedure below. Upon verification of the damage, Per Annum will replace the damaged/defective product or provide store credit. *Note that this warranty does NOT include normal wear and tear.
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COPYRIGHT NOTICE
This Web site and all information contained herein is the property of Per Annum,
Inc. Use of source code, digital images and/or text is expressly forbidden without
prior written consent from Per Annum.
PRIVACY STATEMENT
Your information is safe with us and it has been for over 30 years. We, at no time, sell, give or otherwise disseminate any customer information collected
through our web sites, via email, telephone or mail.
Persons who supply us with telephone numbers during sales transactions and/or information
queries may be contacted by us by phone. If you prefer being contacted via mail
or email, please let us know. At no time will customers receive unsolicited phone
calls from Per Annum sales or customer service representatives.
Persons who supply us with postal or email addresses may receive periodic correspondence
containing updated product information and/or notices of additional services offered
by Per Annum, Inc. If you do not wish to receive these updates, please let us know
by contacting us via email, telephone or mail.
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RETURN/EXCHANGE PROCEDURE
WITHIN 30 DAYS**
Contact us via e-mail or telephone to receive return authorization. Be sure to include your name, invoice number, date of receipt and reason for return. Product must be returned in resalable condition for full credit to be issued. The return must include ALL original packaging, wrappers, inserts, etc. Partial or no credit will be issued at our discretion should product show signs of being used, scratched or abused. Discontinued, clearance and personalized items may NOT be returned. Shipping charges are not refundable.
1) Pack the merchandise, including all original packaging, wrappers, inserts, etc., in such a way to avoid damage while in transit. Please note that the cost for return shipping is the responsibility of the customer.
2) Return items via a traceable shipping method, such as UPS or insured parcel post.
3) Upon receipt of your returned item(s), Per Annum will refund your credit card for the amount of the items returned. If you wish to exchange for items of a different style, we will charge or credit you for any difference in the purchase price.
RETURN/EXCHANGE PROCEDURE
AFTER 30 DAYS**
If you wish to return items after 30 days of receipt, full refunds will NOT be honored, but you may return the merchandise and receive store credit good towards future purchases. Please note that a 25% restocking fee will be applied.
Contact us via e-mail or telephone to receive return authorization. Be sure to include your name, invoice number, date of receipt and reason for return. Product must be returned in resalable condition, including all original packaging, wrappers, inserts, etc. Partial or no credit will be issued at our discretion should product show signs of being used, scratched or abused. Discontinued, clearance and personalized items may NOT be returned. Shipping charges are not refundable
1) Pack the merchandise, including all original packaging, wrappers, inserts, etc., in such a way to avoid damage while in transit. Please note that the cost for return shipping is the responsibility of the customer.
2) Return items via a traceable shipping method, such as UPS or insured parcel post.
3) Upon receipt of your returned item(s), Per Annum will process your return and your store credit will remain on account for future use.
** Please note that all Raika, Graphic Image and Post Impression products are non-returnable, as these are handmade-to-order items. Furthermore, orders totaling $250 or more, as well as quantity orders of 11 items or more, will be subject to a 25% restocking fee if returned.
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